Service Advisor

Hendrick•Kansas City, KS

21d•Onsite

About The Position

The Service Advisor sells, identifies, and documents vehicle service, maintenance, and repair needs for customers, and schedules the work to be performed. The role works with customers and technicians to identify required maintenance, explains recommended services and repair estimates, and helps meet dealership standards for repair and order production. The position has no direct supervisory responsibilities. Duties are generally performed in the service area and involve frequent interaction with customers, service managers, technicians, and employees from other dealership departments. The work may include inspecting customer vehicles, conducting road tests, and moving around the Service Department to convey information. The employee may be exposed to noise, vibration, exhaust fumes, and other service-repair conditions. The role requires regular and predictable attendance; scheduled shifts may include evenings, weekends, and holidays.

Requirements

High school diploma.
Previous experience in automotive or customer service industries; desired work experience is 3–5 years.
Working knowledge of the mechanical operations of vehicles.
Excellent interpersonal, customer service, and organizational skills.
Valid driver’s license.
Intermediate skills in Microsoft Office products.
Ability and knowledge to use the Dealership Management System and other web-based applications used for operations.
Ability to understand and follow instructions and communicate effectively with customers and company personnel.
Ability to read and comprehend instructions, correspondence, and memos, and present information effectively in one-on-one and small-group situations.
Ability to add, subtract, multiply, and divide.
Ability to apply common-sense understanding to carry out instructions and deal with standardized situations.
Regular and predictable attendance.

Responsibilities

Work with customers and technicians to identify required maintenance.
Advise customers on necessary and recommended services.
Offer additional services and repairs to customers.
Calculate replacement-parts and labor costs to restore vehicles to the condition specified by customers.
Estimate the cost of mechanical, electrical, and other repairs.
Enter itemized estimates on service orders and explain estimates to customers.
Schedule customer appointments and service work.
Meet dealership standards for repair and order production.
Maintain CSI at or above Company standards.
Maintain an organized, clean, and safe work area.
Participate in required training.
Accurately record all hours worked in the company timekeeping system.
Follow Safeguards rules and regulations, Company policies and procedures, and applicable safety rules.
Demonstrate the Company’s Core Values.
Perform other duties as assigned.