Service Advisor

Hilltop Camper and RV•Oronoco, MN

14d•$50,000 - $75,000

About The Position

As a Service Advisor for Hilltop Camper & RV, you will work with customers to understand and document their camper or RV service and repair needs. You will schedule service appointments, dispatch work to service technicians, ensure service and repairs are complete before customer pickup, and follow up with customers to confirm their needs have been resolved. The role requires prior experience as a Service Advisor or Service Writer and a focus on customer satisfaction. Hilltop Camper & RV is a third-generation, family-owned camper and RV dealership with locations in Fridley, Oronoco, Brainerd, and Alexandria, Minnesota. The company employs approximately 130 people and sells, services, and outfits campers and RVs.

Requirements

Prior work experience as a Service Advisor or Service Writer.
Prioritize customer satisfaction.
Work effectively amid regular interruptions and changing priorities.
Communicate clearly, professionally, and promptly with customers and coworkers.
Use technology efficiently.

Responsibilities

Interact professionally with customers about their service and repair needs.
Ask investigative questions to understand the scope of customers’ needs.
Document customer service and repair needs and clearly communicate them to the assigned service technician.
Schedule service appointments.
Dispatch work to service technicians.
Ensure service and repairs are completed before customer pickup.
Follow up with customers to confirm their service needs have been resolved.