Service Advisor

Moran VW of Sterling Heights • Sterling Heights, MI

20d

About The Position

Moran Volkswagen is seeking an experienced automotive Service Advisor to join its team due to increased business. The dealership group offers a steady flow of customers through its repeat clientele and advertising. The role involves managing customer repair appointments and service needs, coordinating with technicians, and using dealership systems to document and track repair work. Moran describes its workplace as supportive, team-oriented, and focused on customer satisfaction, employee growth, trust, and transparency.

Requirements

• Strong understanding of automotive repair and service processes.
• Excellent communication and customer service skills.
• Honest, dependable, and reliable team player.
• Proficiency with computers and dealership management software.

Nice To Haves

• Previous experience as a Service Advisor.

Responsibilities

• Schedule and manage repair appointments for customers.
• Answer questions about warranty coverage and loaner availability.
• Communicate with customers to understand their needs and provide accurate repair cost estimates.
• Keep customers updated on repair progress and advise them about additional recommended work.
• Explain completed repairs, review costs, and suggest future maintenance at pickup.
• Coordinate with technicians to ensure accurate and timely service.
• Use dealership systems to write repair orders, track jobs in progress, and process warranty approvals.
• Maintain strong knowledge of the automotive business and technology.

Benefits

• Competitive compensation
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) plan
• 5-day work week
• Employee discount
• Paid time off
• Air-conditioned work environment
• Team culture and growth opportunities

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed