Service Advisor

Fun Town RV, LP•San Angelo, TX

28d

About The Position

The Service Advisor is the primary point of contact for customers in the service department, guiding them through the repair and maintenance process. The role coordinates communication between customers and service technicians, documents service requests, and explains service timelines, costs, and recommendations. The Service Advisor helps provide a positive customer experience and supports the dealership’s service operations. Fun Town RV is a Texas RV chain founded in 2010, operating 36 locations and planning to expand. The company emphasizes customer service, honest and accountable conduct, and exceeding expectations. This position includes customer service, repair-order coordination, service sales, customer follow-up, recordkeeping, payment processing, and schedule monitoring.

Requirements

1–2 years of experience in a service advisor or customer-facing role, preferably in the RV, automotive, or a related industry.
Strong communication and interpersonal skills.
Ability to multitask and prioritize in a fast-paced environment.
Proficiency with service management software and basic computer applications.
Customer-focused mindset and problem-solving abilities.
Ability to sit for prolonged periods and work on a computer or phone; walk frequently within the service department and lot; occasionally stand for extended periods; and occasionally lift up to 15 pounds.
Ability to work in moderate noise and encounter outdoor conditions while moving between customer service areas and the service lot.

Nice To Haves

Familiarity with RV systems, parts, and maintenance.

Responsibilities

Greet customers promptly and professionally.
Listen to customer concerns, document service requests, and advise on necessary repairs and maintenance.
Communicate with customers about vehicle status, estimated completion times, and costs.
Create and manage repair orders, accurately recording customer concerns and technician notes.
Coordinate with service technicians to support efficient, quality repairs.
Coordinate warranty work and contact manufacturers for authorization as needed.
Provide estimates for recommended services and repairs.
Explain the benefits of additional services, maintenance plans, or upgrades.
Promote service specials and dealership programs.
Address customer concerns promptly and professionally.
Follow up after service to confirm customer needs were met and gather feedback.
Maintain accurate records of customer interactions, repair orders, and service history.
Process payments and document completed jobs.
Monitor service schedules to support efficient workflow and timely job completion.
Perform other duties as assigned by Management.