Service Advisor Arapahoe Hyundai

Asbury Automotive•Centennial, CO

3d•$80,000 - $120,000

About The Position

Arapahoe Hyundai, part of Asbury Automotive Group, is seeking an experienced, customer-focused Service Advisor. The Service Advisor is the dealership’s primary point of contact for service customers, responsible for presenting and selling needed products and services professionally while following the manufacturer’s published maintenance schedules and requirements. The role builds customer rapport to support satisfaction and retention and requires managing effectively in a fast-paced environment with limited supervision. Compensation is $80,000–$120,000 annually, consisting of an hourly guarantee and commission as determined by the pay plan. The position is full time. Applications and candidate evaluations will continue on an ongoing basis until the position is filled.

Requirements

Previous dealership Service Advisor experience is required.
At least 18 years of age.
Valid driver’s license.
Able to pass pre-employment background and drug screening.
Strong customer service, telephone, and computer skills.
Able to manage a fast-paced work environment with limited supervision.

Nice To Haves

Previous automotive Service Advisor experience is heavily preferred.

Responsibilities

Greet customers promptly and courteously and obtain relevant vehicle information.
Promote services and build rapport with customers.
Advise customers on vehicle care and the value of maintenance according to manufacturer specifications.
Prepare and provide customers with complete, accurate repair estimates.
Establish and communicate repair completion times with customers and technicians.
Answer incoming service calls.
Maintain and schedule service appointments.
Follow customer post-service follow-up procedures to encourage return visits, increase sales, and support strong Customer Satisfaction Index (CSI) results.
Follow manufacturer warranty guidelines and procedures.
Conduct business honestly and maintain CSI results at or above Asbury’s specified district, regional, and national goals.
Comply with applicable laws and company policies for safeguarding customer, company, and manufacturer information, as well as customer vehicles and property.

Benefits

Paid holidays and paid time off.
Paid training.
Stock awards for eligible select management and front-line team members.
Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans.
Up to 12 weeks of paid pregnancy leave (disability leave).
Paid parental leave.
Health savings accounts.
Flexible spending accounts.
Short-term and long-term disability plans.
Whole life and term life insurance.
401(k) with company match.
Digital career path tool and continuous training through Asbury’s Internal Learning Management System.
Professional growth and development opportunities.
Tuition assistance.
Student loan relief resources.
Employee assistance program.
Employee discounts on parts and service repairs.
Scholarship awards.
Paid volunteer hours through community service initiatives.
Employee referral program with bonus opportunities.