Service Advisor

Kendall Dealership Holdings • Bend, OR

14d • Onsite

About The Position

Kendall Auto Group is seeking a Service Advisor to join their Service team at Kendall Audi, BMW, and Porsche Bend. The Service Department serves clients throughout the community. The role involves being the first point of contact for customers in the service department, building lifelong service customers. Ideal candidates will possess high-level customer service experience, time management skills, strong work ethics, and excellent communication skills. The ability to make recommendations and prioritize repairs is crucial.

Requirements

• High level customer service experience.
• Demonstrated time management skills.
• Strong work ethics.
• Strong communication skills.
• Ability to make recommendations and prioritize items in order of importance for customers.
• Valid driver's license.
• Good driving record.

Nice To Haves

• Knowledge of automobile repair and maintenance.
• 2 years of service writing experience.

Responsibilities

• Interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance.
• Verifying work was properly performed and diagnosed.
• Researching vehicle history to make educated recommendations.
• Inputting and maintaining customer information.
• Completing work tasks in an efficient and organized manner.
• Using telephone, email, and chat systems to communicate with customers throughout the day.
• Scheduling service appointments.

Benefits

• Competitive pay plan / no cap on earnings – earn up to $100,000 plus!
• Substantial bonus program
• Career path development opportunities
• Competitive paid time off
• Shop Manager on-site for assistance
• Fair dispatching and teamwork environment
• Large loyal customer base
• Experienced and loyal service technicians
• Clean/Safe shop with the equipment you need to get the job done
• Discounts on parts, service and vehicle purchases for you and your immediate family
• Medical, Dental and Vision insurance
• Paid Life insurance
• 401(k) plan with Fidelity
• Accident and Illness supplemental plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed