Service Advisor

Rexco Equipment, Inc•Farley, IA

42d•Onsite

About The Position

At Rexco Equipment, our Service Advisors don't just manage work orders - they run their department like a business. You'll lead a team of technicians, own your numbers, and be the person customers count on when their equipment needs to get back to work. If you're organized, decisive, and energized by both people management and customer relationships, this role has a lot to offer. You'll start each day on the shop floor, checking in with your technicians, keeping jobs on track, and making sure nothing falls through the cracks. From there, you'll manage the full service operation - opening and closing work orders, monitoring the schedule, filing warranty claims, balancing revenue against expenses, and identifying where action plans are needed to hit department goals. You'll also conduct regular one-on-ones with your techs, handle performance conversations, and develop the team over time. This is a role with real leadership responsibility, not just administrative support.

Requirements

5-10 years of related experience
Service writer/advisor background in any industry is a strong plus
Solid leadership skills - you've managed or mentored people before and know how to keep a team engaged
Mechanical aptitude
Communication skills to bridge the gap between technicians and customers
Highly organized and detail-oriented
Comfortable juggling multiple priorities in a fast-moving environment
Honest, direct, and comfortable having tough conversations when needed
General computer proficiency
Ability to work across multiple systems simultaneously
Must pass a pre-employment drug screen