Service Advisor Stevinson Toyota West

Asbury Automotive • Lakewood, CO

8d • $60,000 - $180,000

About The Position

Stevinson Toyota West, part of Stevinson Automotive and Asbury Automotive Group, is seeking an experienced Service Advisor. The role serves customers at a Toyota dealership with a large customer base in the Denver area, helping provide a positive service experience by advising customers, coordinating repairs, and communicating with technicians, parts staff, and management. Compensation is $60,000–$180,000 annually, with wages comprised of commission as determined by the pay plan. Previous dealership Service Advisor experience is required.

Requirements

• Previous dealership Service Advisor experience.
• English language proficiency.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence and speak effectively with groups of customers or employees.
• Ability to perform arithmetic using whole numbers, common fractions, and decimals.
• Ability to solve practical problems and interpret written, oral, diagrammed, or scheduled instructions.
• Valid driver's license.
• Must pass pre-employment background and drug screening.
• Must be at least 18 years old.

Nice To Haves

• Bilingual ability.

Responsibilities

• Greet customers promptly and courteously, obtain vehicle information, and use available technologies.
• Advise customers about recommended routine maintenance, recalls, and campaigns.
• Help identify mechanical problems by asking customers questions or conducting a visual inspection or road test.
• Discuss inspection results with customers, recommend corrective procedures, and prepare work orders for needed repairs.
• Prepare repair orders with time, cost, and labor estimates.
• Document customer concerns in detail on repair orders to help technicians locate problems.
• Communicate promised completion times and provide updates throughout repairs.
• Coordinate with technicians and the parts department on repair progress.
• Contact customers about changes to estimates or promised times, explain costs and time requirements, and obtain authorization before additional repairs.
• Review repair orders to confirm work is complete and additional work and authorizations are recorded.
• Explain completed work and repair-order charges to customers.
• Conduct active vehicle delivery, obtain and secure payment, and collect required signatures before releasing vehicles.
• Handle customer complaints and communicate details to management.
• Answer incoming calls and schedule service appointments.

Benefits

• Paid holidays and paid time off.
• Paid training.
• Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans.
• Up to 12 weeks of paid pregnancy leave (disability leave).
• Health savings account.
• Flexible spending accounts.
• Short-term and long-term disability plans.
• Whole life and term life insurance.
• 401(k) with company match.
• Digital career path tool and continuous training through Asbury's Internal Learning Management System.
• Professional growth and development opportunities.
• Employee assistance program.
• Employee discounts on vehicle purchases, parts, and service repairs.
• Scholarship awards.
• Opportunities to join community service initiatives.
• Employee referral program with bonus opportunities.
• Saturday lunches provided by the dealership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed