Service Advisor - Toyota

Inchcape • Tamuning, GU

2d

About The Position

Atkins Kroll is seeking a customer-focused and detail-oriented Service Advisor to join its Service team. The Service Advisor ensures a seamless customer service experience by assessing vehicle needs, recommending maintenance and repairs, and coordinating with technicians and dispatchers to deliver timely, high-quality service. The role includes communicating with customers throughout the repair process, explaining completed work and charges, and supporting quality control and customer satisfaction.

Requirements

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Ability to explain technical information clearly and professionally.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Valid driver's license.
• Reliable, team-oriented, and committed to delivering excellent customer service.

Responsibilities

• Greet customers professionally and promptly and obtain vehicle information.
• Inspect vehicles using diagnostic tools and visual assessments to identify maintenance and repair needs.
• Document customer concerns and vehicle issues accurately on repair orders.
• Recommend services and repairs based on vehicle condition, manufacturer guidelines, and customer needs.
• Test-drive vehicles with customers when needed to confirm concerns, or coordinate with technicians for diagnosis.
• Review service history and recommend additional maintenance as needed.
• Educate customers on vehicle care and maintaining manufacturer specifications.
• Prepare accurate estimates for labor and parts.
• Obtain customer approvals and signatures and confirm payment methods.
• Coordinate incoming work and repair scheduling with dispatchers.
• Monitor repair progress and communicate updates, cost changes, and completion timelines to customers.
• Review repair orders to ensure work is completed accurately and properly documented.
• Explain completed repairs and final charges when delivering vehicles to customers.
• Ensure vehicles and keys are properly secured and organized.
• Support quality control processes to reduce repeat repairs and improve customer satisfaction.
• Attend department meetings and brand trainings, and perform other duties as assigned.

Benefits

• Paid time off after completion of the introductory period.
• Company-sponsored medical and life insurance, subject to plan eligibility and enrollment guidelines.
• Retirement plan with company match, subject to plan terms and conditions.
• Eligible employees may receive discounts on company products and services.
• Fuel discount programs, subject to partner or provider terms.
• Additional leave may include paid maternity, paternity, bereavement, and jury duty leave, subject to company policy and applicable laws.
• Annual compensation reviews based on performance, role responsibilities, and business results.
• Training, professional development, and potential business travel depending on the role.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED