Service Advisor - Clearwater Toyota

Sonic Automotive•Clearwater, FL

About The Position

The Service Advisor at Clearwater Toyota schedules service appointments and prepares for customer arrivals by obtaining customer and vehicle information when possible. The role greets customers, provides accurate written estimates for labor and parts, establishes promised completion times, and monitors repair progress. The Service Advisor keeps customers informed about estimate or timing changes, explains costs and time requirements, and obtains authorization before additional repairs are performed. The position may include test-driving vehicles or referring them to a test technician. It also involves advising customers on vehicle care and manufacturer-recommended maintenance, maintaining customer satisfaction and dealership productivity standards, following applicable regulations and company safety procedures, and promptly reporting accidents.

Requirements

High school diploma or equivalent.
Ability to read and comprehend instructions and information.
Two years of experience in a dealership position.
General knowledge of vehicle mechanical operations.
Professional personal appearance.
Excellent oral and written communication skills.
Authorization to work in the USA.
Ability to perform duties and responsibilities safely.
Ability to pass pre-employment testing, including background checks, MVR, drug test, and credit report.
Valid driver's license.

Nice To Haves

ASE certification.
Sales experience.

Responsibilities

Schedule service appointments.
Obtain customer and vehicle data prior to arrival when possible.
Greet customers in a timely, friendly manner.
Provide complete and accurate written cost estimates for labor and parts.
Establish promised service completion times.
Check repair progress throughout the day.
Contact customers about changes to estimates or promised times, explain costs and timing, and obtain authorization before performing additional repairs.
Test-drive vehicles or refer them to a test technician as necessary.
Maintain a Customer Satisfaction Index rating at least comparable to the manufacturer, zone, or branch average.
Advise customers on vehicle care and manufacturer-recommended maintenance using maintenance menus.
Maintain the dealership-prescribed standard for hours per customer repair order written.
Follow federal, state, and local regulations, including hazardous-waste disposal and OSHA right-to-know requirements.
Follow company safety policies and procedures and immediately report accidents to a manager or supervisor.