Parts Counterperson - Clearwater Toyota

Sonic Automotive•Clearwater, FL

About The Position

The Parts Counterperson provides service at the parts counter and supports the dealership’s parts operations. The role assists customers with parts inquiries, orders, availability, pricing, and compatibility; helps service technicians identify parts; maintains inventory; coordinates with vendors and other departments; and processes payments. It also involves picking up and delivering parts, administering internal procedures and reports, and completing assignments set by the department manager. The position checks with parts staff and other relevant personnel before leaving for pickups or deliveries, determines immediate needs with the body shop, distributes parts to technicians, verifies invoices against purchase orders, checks delivery payments, and maintains delivery and pickup logs with signatures. The role unloads deliveries, returns paperwork and undelivered parts, performs basic delivery-truck maintenance, and reports major repair needs. It may also assist the service department with customer vehicle drop-off and pickup, and help stock and post incoming orders. The schedule is full-time, five days per week with two days off, and weekend availability is required. The annual pay range is $55,000–$60,000.

Requirements

At least 1 year of experience in an automotive dealership parts department.
Strong customer service skills and ability to build rapport and provide assistance.
Knowledge of automotive parts and their applications.
Familiarity with inventory management systems and basic computer skills.
Detail-oriented, with strong organizational and multitasking abilities.
Must be authorized to work in the USA.
Must be willing to complete pre-employment drug testing, a background check, and an MVR check.
Weekend availability required.

Nice To Haves

Previous Toyota experience.

Responsibilities

Assist customers at the parts counter, answer inquiries, and advise on parts selection.
Respond to phone inquiries about parts availability, pricing, and compatibility.
Process parts orders accurately and ensure timely delivery to customers and service technicians.
Coordinate with vendors and maintain records of incoming and outgoing shipments.
Monitor inventory levels, conduct stock checks, reconcile discrepancies, and update inventory records.
Use technical knowledge to identify correct parts for repairs and maintenance.
Stay informed about automotive parts products and advancements.
Handle cash and process payments accurately, providing receipts.
Coordinate parts orders with the service and sales departments.
Check with parts department personnel before leaving for pickups or deliveries.
Check with the body shop to determine immediate parts needs; deliver parts to the body shop and distribute them to technicians.
Verify that invoices match purchase orders for pickups and check payments against invoices for deliveries.
Keep an accurate log of daily deliveries and pickups and collect signatures for each delivery entry.
Unload deliveries and turn in paperwork and undelivered parts.
Perform basic delivery-truck maintenance, including filling the gas tank, checking oil, and keeping the truck organized; advise the parts manager of major repair or maintenance needs.
Assist the service department with customer vehicle drop-off and pickup responsibilities.
Help stock and post incoming orders to expedite delivery to shop technicians and wholesale accounts.
Follow company safety policies and procedures and immediately report accidents to a manager or supervisor.
Carry out jobs and assignments set by the department manager and administer internal procedures and reports.