Service Advisor Stevinson Toyota West

Asbury Automotive Group • Lakewood, CO

7d

About The Position

Stevinson Toyota West is seeking an experienced Service Advisor to serve its large customer base in the Denver area. The role involves helping customers understand recommended maintenance and repairs, coordinating repair work with technicians and the parts department, and providing attentive service throughout the customer’s visit. Compensation is $60,000–$180,000 annually, with wages comprised of commission determined as part of the pay plan.

Requirements

• Previous dealership Service Advisor experience.
• English language proficiency.
• Ability to read and interpret safety rules, operating and maintenance instructions, procedure manuals, and other documents.
• Ability to write routine reports and correspondence.
• Ability to speak effectively with groups of customers or employees.
• Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
• Ability to solve practical problems in situations with limited standardization.
• Ability to interpret written, oral, diagrammatic, or schedule-based instructions.
• Valid driver’s license.
• Must pass pre-employment background and drug screening.
• Must be at least 18 years of age.

Nice To Haves

• Bilingual ability.

Responsibilities

• Greet customers promptly and courteously on the service drive and obtain vehicle information using available technologies.
• Advise customers about recommended routine maintenance and applicable recalls or campaigns.
• Help identify mechanical problems by questioning customers and conducting visual inspections or road tests.
• Discuss inspection results with customers, recommend corrective procedures, and prepare work orders for necessary repairs.
• Prepare repair orders with estimated time, cost, and labor, and document customer concerns in detail to help technicians diagnose problems.
• Communicate promised completion times and provide updates throughout repairs.
• Coordinate repair progress with technicians and the parts department.
• Contact customers about changes to estimates or promised times, explain cost and timing, and obtain authorization before additional repairs.
• Review repair orders to confirm completed work and document additional work and authorizations.
• Explain completed work and repair-order charges to customers.
• Complete vehicle delivery, secure payment, and obtain necessary signatures before releasing customer vehicles.
• Handle customer complaints and communicate details to management.
• Answer incoming phone calls and schedule service appointments.

Benefits

• Paid holidays and paid time off.
• Paid training.
• Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans.
• Up to 12 weeks of paid pregnancy leave (disability leave).
• Health savings and flexible spending accounts.
• Short-term and long-term disability plans.
• Whole life and term life insurance.
• 401(k) with company match.
• Digital career path tool and continuous training through Asbury’s Internal Learning Management System.
• Professional growth and development opportunities.
• Employee assistance program.
• Employee discounts on vehicle purchases, parts, and service repairs.
• Scholarship awards.
• Opportunities to join community service initiatives.
• Employee referral program with bonus opportunities.
• Saturday lunches provided by the dealership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed