Service Advisor

Penske Automotive Group•Surprise, AZ

15d•Onsite

About The Position

Toyota of Surprise, a Penske Automotive Group dealership, is seeking an automotive Service Advisor to deliver exceptional customer experiences. The Service Advisor serves as the liaison between customers and the service department, scheduling appointments, reviewing vehicle service histories, explaining maintenance and repair information, and providing accurate cost estimates. The role involves helping customers understand and approve service requirements and repair orders, communicating technical information clearly and courteously, and contributing to dealership growth by meeting monthly goals. The position primarily works in an automotive shop environment. The covered workspace may be subject to heat, cold, noise, and other safety hazards. The role requires prolonged standing and regular physical activity, including pushing, pulling, climbing, stooping, kneeling, reaching, grasping, walking, and repetitive motion. Employees must be able to wear required personal protective equipment. Evening, weekend, and holiday work may be required. Compensation is based on production or sales; stated wage ranges are estimates and are not guaranteed, with the minimum being Arizona state minimum wage.

Requirements

High school diploma or equivalent, or an equivalent combination of education and experience.
Genuine interest in providing an exceptional customer experience.
Friendliness, enthusiasm, reliability, and a positive team-player attitude.
Excellent communication, interpersonal, and organizational skills.
Strong work ethic and ability to work in a fast-paced, results-driven environment.
Good communication and listening skills, including the ability to determine how to assist customers.
Ability to take direction from multiple employees and prioritize work.
Ability to work well in a team environment.
Knowledge of automotive systems, tools, and repair processes.
Outstanding attention to detail and commitment to quality.
Ability to use technical reference materials and technical manuals in written and online formats.
Ability to explain technical terms to a non-technical audience.
Ability to follow processes that ensure quality and safety.
Effective time-management and prioritization skills.
Valid driver's license.
Ability to wear required safety and health personal protective equipment, including a respirator, as recommended by the equipment manufacturer.
Ability to meet the physical demands of the role, including prolonged standing, regular movement and repetitive motion, and lifting or carrying requirements with assistance devices as described.

Nice To Haves

Prior experience in a service department.

Responsibilities

Serve as the liaison between customers and the service department.
Schedule service appointments and review customers’ vehicle service histories.
Explain vehicle maintenance and repair information to customers and provide accurate cost estimates.
Help customers understand and approve maintenance requirements, repair orders, and cost estimates.
Communicate with customers professionally, clearly, accurately, and courteously.
Work toward challenging monthly goals to support dealership and career growth.
Prioritize work and follow processes to maintain quality and safety.