Service Advisor
MASCORP Management•Raynham, MA
•$70,000 - $100,000
About The Position
Mastria Automotive is seeking Service Advisors to join its team and contribute to a customer-focused, family-oriented, technology-driven automotive service environment. The role involves guiding customers through the service process, using digital systems to document vehicle concerns and repair work, recommending services, and communicating completed work and charges. The company emphasizes professional growth, continuous improvement, and its core values of dedication, intelligence, resourcefulness, customer focus, professionalism, and ethics.
Requirements
- Outgoing and friendly personality.
- Excellent customer service skills.
- Self-motivated and eager to learn in a technology-driven environment.
- Strong communication skills.
- High energy and enthusiasm for modern automotive service.
Nice To Haves
- VW or Audi experience.
Responsibilities
- Schedule service appointments and gather customer and vehicle data using digital systems.
- Welcome customers promptly and warmly.
- Document vehicle issues accurately and digitally on repair orders.
- Use technology to review service history and recommend additional needed services.
- Advise customers on car care based on current manufacturer recommendations.
- Explain completed work and charges using digital platforms.
- Review repair orders electronically to ensure work is completed and authorizations are noted.
- Close repair orders efficiently using the company's digital processes.
- Contribute to continuous improvement and innovation.
Benefits
- Competitive compensation with an option for same-day pay.
- Paid vacation and holidays.
- Medical and dental insurance options.
- 401(k) retirement plan with employer matching contributions.
- Free life insurance with a $50,000 benefit.
- Employee vehicle purchase program with exclusive discounts.
- Ongoing training and development programs, with opportunities for advancement.
- Paid volunteer day.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
