Service Advisor

Walker Acura & Volkswagen • Metairie, LA

6h • $40,000 - $100,000

About The Position

Walker Acura is seeking a motivated, customer-focused Service Advisor to serve as the primary point of contact between customers and the service department. The Service Advisor understands customer concerns, recommends maintenance and repair services, coordinates with technicians, and communicates clearly throughout the vehicle service process, from drop-off through delivery. The role contributes to dealership success by building trust and ensuring customer satisfaction.

Requirements

• High school diploma or equivalent.
• Previous customer service experience, preferably in an automotive environment.
• Basic understanding of automotive systems and terminology.
• Strong communication and interpersonal skills.
• Proficiency with computer systems and service management software.
• Ability to multitask and stay organized in a fast-paced environment.
• Exceptional customer service skills.
• Strong verbal and written communication abilities.
• Professional appearance and positive attitude.
• Excellent organization and time-management skills.
• Ability to work collaboratively with customers, technicians, and management.
• Strong problem-solving skills and attention to detail.
• Commitment to delivering a positive customer experience every day.

Nice To Haves

• Previous experience as a Service Advisor or in a similar automotive service role.
• Automotive technical training or certification.
• Experience with CDK.
• Ability to read and interpret repair orders and technical documents.
• Bilingual communication skills.
• Proven ability to build customer relationships and drive service sales.

Responsibilities

• Greet customers promptly and professionally and assess their vehicle service needs.
• Accurately document vehicle concerns and customer information in the service management system.
• Prepare service estimates and obtain customer authorization before repairs begin.
• Explain recommended repairs, maintenance services, and associated costs clearly.
• Coordinate with technicians to support accurate diagnosis and timely repair completion.
• Schedule service appointments and manage repair workflow efficiently.
• Keep customers informed and provide status updates throughout the repair process.
• Process repair orders, invoices, and payments accurately.
• Resolve customer concerns and complaints professionally and in a timely manner.
• Promote additional maintenance and repair services based on vehicle condition and manufacturer recommendations.
• Build long-term customer relationships to encourage repeat business and referrals.

Benefits

• Competitive compensation and performance incentives.
• Ongoing training and professional development opportunities.
• Career growth within a growing dealership organization.
• Supportive and team-oriented work environment.
• Employee discounts on vehicles, parts, and service.
• Stable, full-time employment with advancement potential.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED