Service Advisor

Metro Ford•Independence, IA

62d•Onsite

About The Position

Metro Ford in Independence Missouri is seeking an Experienced Automotive Service Advisor for our Service Department. If you are a motivated individual with excellent communication skills and can demonstrate service results come join our team.

Requirements

Service Advisor experience required
Proven track record of achieving exceptional Customer Satisfaction
The individual must possess a high degree of personal ownership and accountability
The ability to work in a fast paced environment
Ability to be analytical and multi-task
Self-motivated enthusiastic presence in a team environment
Team Player
Excellent communication skills
Consistent and stable work history
Valid in-state driver's license
High school diploma required
Pre-employment background check, and drug-screen required prior to being hired
Professional appearance and work ethic.

Nice To Haves

Ford experience preferred.
ADP/CDK experience is a plus.

Responsibilities

Meet and greet customers promptly, obtain the customer and vehicle information, and obtain all of the customers concerns and vehicle symptoms as described by the customer.
Determine and recommend needed maintenance based on age, mileage, and history of vehicle.
Review Multi-Point Inspection and accurately translate the technicians recommendations.
Prepare a complete and accurate estimate of cost for parts and labor.
Monitor the progress of each vehicle throughout the day.
Update the customers on the status of their vehicles on a daily basis.
Verifying that the final invoice reconciles with the work performed on the repair order.
Perform active delivery, explain the Multi-Point Inspection and all completed work and charges to the customer.
Establish and maintain strong working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele.