Service Advisor

Hendrick Automotive Group•Hoover, AL

15d

About The Position

The Service Advisor is responsible for selling, identifying, and documenting service, maintenance, and repair work for customers, and scheduling the work to be performed. The role works with customers and technicians to identify required maintenance, advises customers about necessary and recommended services, offers additional services and repairs, estimates parts and labor costs, and explains itemized estimates to customers. The position is performed generally in the service area and includes inspecting customer vehicles, moving around the Service Department to relay information between customers and technicians, and potentially conducting road tests. It regularly involves interaction with customers, the service manager, technicians, and employees in other dealership departments. The employee is expected to meet dealership standards for repair and order production, maintain CSI at or above Company standards, keep a clean and safe work area, attend required training, accurately record hours worked, and follow company policies, safety rules, and Core Values. Other duties may be assigned.

Requirements

High school diploma.
Previous experience in automotive or customer service industries.
Working knowledge of the mechanical operations of vehicles.
Excellent interpersonal, customer service, and organizational skills.
Valid driver’s license.
Intermediate skills in Microsoft Office products.
Ability and knowledge to use the Dealership Management System and other web-based applications used for operations.
Ability to understand and follow instructions and communicate effectively with customers and company personnel.
Ability to read and comprehend instructions, correspondence, and memos, and effectively present information in one-on-one and small-group situations.
Ability to add, subtract, multiply, and divide.
Ability to apply common-sense understanding to carry out instructions and deal with standardized situations.
Regular and predictable attendance.

Responsibilities

Work with customers and technicians to identify required maintenance.
Advise customers on necessary and recommended services.
Offer additional services and repairs to customers.
Calculate the cost of replacement parts and labor to restore vehicles to the condition specified by customers.
Estimate the cost of mechanical, electrical, or other repairs.
Enter itemized estimates on service orders and explain estimates to customers.
Schedule appointments with customers.
Meet dealership standards for repair and order production.
Maintain CSI at or above Company standards.
Maintain an organized, clean, and safe work area.
Participate in required training.
Accurately record all hours worked in the company timekeeping system.
Follow Safeguards rules and regulations, company policies and procedures, and applicable safety rules.
Demonstrate the Company’s Core Values.
Perform other duties as assigned.