Service Advisor

NELSON AUTO GROUP•Norman, OK

15d•Onsite

About The Position

Nelson Mazda Norman is seeking a customer-focused Service Advisor to serve as the primary point of contact between customers and the service department. The role supports an exceptional customer experience while helping technicians work efficiently. The position is suited to someone who enjoys building relationships, works well in a fast-paced environment, and is committed to outstanding service.

Requirements

High school diploma or equivalent required.
Excellent communication, interpersonal, and relationship-building skills.
Strong organizational and time-management abilities.
Ability to multitask and prioritize in a fast-paced environment.
Professional appearance and positive attitude.
Self-motivated with a strong work ethic.
Ability to learn dealership software and new technologies.
Strong problem-solving and conflict-resolution skills.
Valid driver's license with an acceptable driving record.
Exceptional customer service skills.
Strong verbal and written communication.
Team-oriented, with the ability to collaborate across departments.
Goal-driven, with a commitment to delivering quality work.
Strong attention to detail and organizational skills.
Ability to remain calm and professional under pressure.
Dependable, adaptable, and eager to learn.
Ability to stand and walk for extended periods throughout the workday.
Ability to work indoors and outdoors in varying weather conditions.
Ability to frequently enter and exit customer vehicles.
Ability to occasionally lift up to 25 pounds.
Frequent use of computers, telephones, and other office equipment.
Ability to work in a fast-paced dealership environment with frequent customer interaction.
Ability to occasionally bend, reach, and move throughout the service department.

Nice To Haves

Previous customer service or automotive service advisor experience preferred.

Responsibilities

Deliver an exceptional customer experience during every interaction.
Build lasting customer relationships through trust, professionalism, and clear communication.
Greet customers, schedule service appointments, and accurately document vehicle information and customer concerns.
Work with service technicians to diagnose vehicle concerns and test drive vehicles when appropriate.
Prepare repair estimates, explain recommended services, and review costs and timelines with customers.
Monitor repair progress and provide timely updates throughout the service process.
Communicate additional repair recommendations and obtain customer authorization before work is performed.
Ensure repair orders are completed accurately and thoroughly.
Resolve customer concerns professionally while maintaining high customer satisfaction.
Coordinate with technicians, parts personnel, and management to ensure repairs are completed efficiently.
Maintain accurate customer records and follow dealership policies and procedures.
Help achieve department goals for customer satisfaction, efficiency, and profitability.
Perform other duties as assigned.