Service Advisor

Inchcape • Tamuning, GU

29d

About The Position

The Service Advisor supports customers and the Service Department by assessing equipment service needs, arranging repairs, coordinating parts and estimates, and keeping customers informed throughout the service process. The role serves as a liaison between customers and service technicians and helps ensure service work is documented accurately and completed efficiently.

The position is with Morrico Equipment, supporting customers across Guam with equipment, parts, and service solutions. The company describes itself as part of Inchcape, a global automotive distributor operating in over 40 markets.

Requirements

• High school diploma or equivalent.
• Strong verbal and written customer service and communication skills.
• Strong organizational and time-management skills, including the ability to manage multiple service jobs and priorities.
• Ability to understand customers' descriptions of equipment issues and communicate them accurately to service technicians.
• Strong attention to detail when preparing estimates, work orders, and service documentation.
• Ability to work effectively with customers, technicians, Parts, and management in a fast-paced environment.

Nice To Haves

• Previous experience in equipment service, customer service, service advising, or a related field.
• Experience working with heavy equipment, diesel equipment, generators, forklifts, or construction equipment.
• Basic knowledge of mechanical or equipment service operations.

Responsibilities

• Greet customers professionally, determine their equipment service needs, and explain available services, pricing, and service timelines.
• Receive repair requests and schedule service appointments based on customer needs, equipment requirements, and technician availability.
• Coordinate with the Parts Department to confirm parts availability and pricing, prepare repair estimates, obtain customer approval, and follow up on parts orders.
• Prepare, maintain, and close service work orders, documenting labor, parts, and other applicable charges accurately for invoicing.
• Communicate equipment concerns, repair requirements, and service updates accurately between customers and service technicians.
• Monitor service jobs and update customers on repair progress, estimated completion times, and additional service requirements.
• Maintain accurate records of service appointments, repair orders, customer interactions, and equipment service history.
• Support the overall efficiency of the Service Department.

Benefits

• Paid time off after completion of the introductory period.
• Company-sponsored medical and life insurance, subject to plan eligibility and enrollment guidelines.
• Retirement plan with a company match, subject to plan terms and conditions.
• Employee discounts on company products and services, subject to company policy.
• Access to fuel discount programs, subject to partner or provider terms.
• Additional leave may include paid maternity, paternity, bereavement, and jury duty leave, in accordance with company policy and applicable laws.
• Annual compensation reviews based on performance, role responsibilities, and business results.
• Technical training, professional development, and continuous learning opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED