Service Advisor

Cumberland International Trucks - Orlando, FL•Orlando, FL

40d•Onsite

About The Position

Cumberland International Trucks of FL, LLC. is seeking a bright and mechanically apt Service Advisor to join our service team in Orlando, FL. Service Advisor responsibilities include intake of customers, communicating repair needs and costs, handling all incoming work write ups, opening/closing repair orders and relaying info to Service Techs, while keeping customer up to date on their vehicle's repair status. We’re in the business of developing people. We offer a Career Path with steps to earn more, learn more, and grow as a LEADER.

Requirements

Minimum 2 years of Customer Service experience
Mechanical aptitude & ability to understand technical knowledge
Conducts oneself in a professional manner
Team player with a strong sense of commitment to the customer
Self motivated with good written & verbal communication skills

Nice To Haves

Service Advisor experience in a dealership environment is a plus

Responsibilities

Responsible for the receipt and flow of all incoming work, communication with customers and all other internal departments.
Greet customers in a timely, friendly manner and obtain all specific vehicle/customer information required for proper repairs and invoicing. Specific vehicle information includes total miles, engine hours, and any noticeable damage to the vehicle.
Write up customers’ vehicle issues and concerns or maintenance requirements accurately and clearly.
Use the OEM questionnaires and attach documents to the Repair Order (RO).
Consult with technicians about needed repairs and alternatives that can be offered in place of expensive repairs
Answering customer questions about service outcomes and consulting with technicians when necessary
Informing customers about potential cost savings and warranty protections
Assist customer with deciding to fix their car through the dealership’s shop or trading the vehicle in
Oversee and manage the service center’s scheduling and workflow
Inform customers of changes in service or when their vehicle is ready to be picked up.
Close ROs.
Obtain customer signature on the repair order and provide customer a copy of the repair order.
Must be able to understand, communicate, and evaluate all vendors and International. Warranty guidelines, approval processes and policies during the write up and repair process. Ability to open repair orders under warranty or customer pay status.