Automotive Service Writer

Lithia & Driveway • Minnetonka, MN

33d • $41,092 - $120,000 • Onsite

About The Position

The Service Advisor serves as the primary connection between customers and the service team, guiding customers through their vehicle maintenance and repair experience. The role involves assessing vehicle needs, recommending and explaining services, coordinating repairs with BMW-certified technicians, and keeping customers informed from check-in through delivery. The Service Advisor also supports customer loyalty, satisfaction, retention, and service department performance while staying current on BMW products, technology, maintenance requirements, and manufacturer programs.

This is an onsite position at BMW of Minnetonka with open availability; Saturday work is required. Compensation is guarantee plus commission, with stated total compensation of $41,092–$120,000. The position includes high school graduation or equivalent and a minimum age of 18 as requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions.

Requirements

• At least 1 year of Service Advisor experience; luxury or dealership experience is specified.
• Strong automotive knowledge and the ability to translate technical information into a premium customer experience.
• Passion for delivering an exceptional ownership experience from vehicle check-in through delivery.
• Valid driver's license with an acceptable driving record.
• High school graduate or equivalent.
• At least 18 years old.
• Open availability, including Saturdays.

Nice To Haves

• Luxury or dealership experience.

Responsibilities

• Welcome customers and accurately assess vehicle maintenance and repair needs.
• Provide professional recommendations and clearly explain services, repairs, timelines, and costs.
• Coordinate with BMW-certified technicians to ensure efficient and accurate vehicle repairs.
• Create detailed repair orders and maintain accurate service documentation.
• Communicate proactively with customers throughout the service process.
• Review warranty coverage, maintenance plans, and available service options.
• Deliver a seamless customer experience from vehicle check-in through delivery.
• Build customer loyalty through exceptional service, follow-up, and relationship management.
• Maintain high customer satisfaction, retention, and service department performance.
• Stay current on BMW products, technology, maintenance requirements, and manufacturer programs.

Benefits

• Medical, dental, and vision plans.
• Paid holidays and PTO.
• Short- and long-term disability.
• Paid life insurance.
• 401(k) retirement plan.
• Employee stock purchase plan.
• Lithia Learning Center and ongoing BMW and Lithia training programs.
• Vehicle purchase discounts.
• Wellness programs.
• Opportunities for advancement within Lithia & Driveway.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED