Service Advisor

Bob Thomas Ford West • Fort Wayne, IN

33d

About The Position

The Service Advisor greets customers, responds to inquiries, and supports vehicle owners throughout the service process. The role includes conducting vehicle walk-arounds and documenting customer concerns so technicians can diagnose and service vehicles appropriately. Service Advisors consult customers about applicable service specials, prioritize required services, provide options when requested, document declined services, and request follow-up on future service considerations.

The Service Advisor keeps customers informed about completion times, service expenses, and possible changes, and remains involved in vehicle delivery to help ensure all concerns are addressed. The role also provides concierge support for owner inquiries by phone or in person, builds customer relationships, and develops sufficient product knowledge to answer questions about vehicle characteristics and operation.

Requirements

• Smart, energetic, and hardworking personality.
• Prior experience working with customers and providing an exceptional experience.
• Knowledge of automotive service departments.
• Have or be able to acquire the required certifications.
• Basic MS Office knowledge and proficiency with computer software and the internet.
• Dependable, with a reliable source of transportation.
• Valid driver’s license and clean driving record.
• Reliable, consistent work history.
• Pass a clean drug test.

Nice To Haves

• Sales experience, including inside sales, outside sales, or retail sales.

Responsibilities

• Greet customers and assist with their inquiries.
• Conduct vehicle walk-arounds and document customer concerns to support technician diagnosis and service.
• Consult customers about applicable service specials.
• Prioritize required services and provide options upon request.
• Document declined services and ask for follow-up on future service considerations.
• Keep customers informed about completion times, service expenses, and possible changes.
• Participate in vehicle delivery after service to help address customer concerns.
• Provide concierge support for owner inquiries by phone or in person.
• Build relationships with customers.
• Answer questions about vehicle characteristics and operation using product knowledge.

Benefits

• Competitive pay
• Medical, dental, life, and AFLAC benefits
• 401K with employer contributions
• Paid holidays and vacation days
• Direct deposit
• Uniforms provided

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed