Service Advisor

MHC Kenworth•Cheyenne, WY

13d•Onsite

About The Position

Murphy-Hoffman Company, LLC (MHC), North America’s largest Kenworth truck dealership and leasing group, is hiring a Service Advisor for its MHC Kenworth-Cheyenne branch. The Service Advisor greets customers, coordinates repair requests and orders, estimates repair costs within established guidelines, and coordinates work assignments and scheduling with the Service Manager and Shop Foremen. The role also assists the Service Manager with clerical and warranty-related documentation, repair order filing, and repair preparation for warranty. The Service Advisor helps customers receive prompt service by understanding their repair needs, advises them about needed work and additional service opportunities, and alerts the Service Manager to customer complaints so they can be addressed before a vehicle leaves the shop. The position also maintains shop tool and supply requirements, enters and closes repair orders in the data processing system, participates in training to stay current on technical and warranty issues, and helps maintain a clean shop and office area. This is designated as a safety-sensitive position; impairment by marijuana or other illegal drugs may pose a threat to health or safety.

Requirements

Minimum 4 years of experience in a related field.
Strong customer relations and communication skills.
Good leadership abilities.
Positive can-do attitude.

Nice To Haves

CDL preferred.
Computer experience preferred.

Responsibilities

Greet customers openly and cordially and coordinate their repair requests.
Estimate repair costs within established guidelines.
Coordinate customer repair orders with the Service Manager and Shop Foremen for task assignment.
Coordinate with Foremen to schedule shop business appropriately.
Understand repair requests to help ensure customers receive the most expedient service available.
Work with the Service Manager to ensure timely action and resolution of disputes and warranty matters.
Ensure documentation for customer, internal, and warranty labor sales is complete and properly executed.
Enter repair order information into the data processing system and close repair orders.
Maintain and administer shop tool and supply requirements and status.
Inform the Service Manager of customer complaints so they can be handled before the vehicle leaves the shop.
Advise customers about needed service work and suggest additional labor, parts, and body shop sales when appropriate.
Participate in training to stay current on technical and warranty issues.
Help maintain a clean shop and office area.
Perform other duties as assigned by a supervisor.