Service Advisor

Lithia & Driveway • Yorkville, NY

14d • Onsite

About The Position

The Service Advisor is the primary liaison between customers and technicians at an on-site dealership in Yorkville, New York. The role focuses on identifying customer vehicle concerns, recommending appropriate services, preparing estimates, and managing repair orders from start to finish. The Service Advisor communicates inspection findings, service needs, timelines, costs, and updates to customers, and verifies warranty and service contract coverage. The position reports to the Service Manager and requires open availability, including Saturdays. Annual compensation is $50,000 to $80,000, based on performance, experience, and commission.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years old.
• Valid driver's license and clean driving record.
• Strong communication and customer service skills.
• Solid understanding of vehicle systems and maintenance.
• Team-oriented mindset and drive to succeed.
• Open availability, including Saturdays.

Nice To Haves

• Previous Service Advisor experience preferred.
• Automotive technician background is a plus.

Responsibilities

• Act as the primary liaison between customers and technicians.
• Identify vehicle concerns and recommend appropriate services.
• Prepare accurate estimates for parts, labor, and repairs.
• Write and manage repair orders from start to finish.
• Communicate additional service needs based on inspections.
• Verify and process warranty and service contract coverage.
• Keep customers informed about timelines, costs, and service updates.

Benefits

• Medical, dental, and vision coverage.
• Paid time off and holidays.
• 401(k) with company participation.
• Employee Stock Purchase Plan.
• Paid life insurance and disability coverage.
• Ongoing training through Lithia Learning Center.
• Vehicle purchase discounts and wellness programs.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED