Service Advisor

Pat Milliken Ford • Redford, MI

42d • Onsite

About The Position

Pat Milliken Ford, a family-owned dealership since 1959 and one of the largest Ford dealers in the nation, is seeking a Service Advisor to join its fast-paced and growing service department. The dealership has a strong commitment to customer satisfaction, evidenced by 27 consecutive years of receiving the President's Award from Ford Motor Company. This role offers a great opportunity to join a top-tier service team with a culture that promotes employee growth and provides a wide range of benefits, including weekends off.

Requirements

• Previous dealership service experience
• Excellent communication skills
• Excellent customer service skills
• Sales skills
• Multi-tasking skills
• Dependable and punctual
• Ability to work hard with limited supervision
• Must be able to manage in a fast-paced work environment
• Knowledge of automobiles
• Positive attitude
• High volume mentality
• Must be able to pass pre-employment screens (Background & Drug Screen)

Responsibilities

• Greets customers promptly
• Obtains customer and vehicle information
• Clearly reports all vehicle symptoms as described by the customer
• Determines and recommends needed maintenance based on mileage and vehicle history
• Prepares complete and accurate estimates for labor and parts
• Establishes follow-up time
• Monitors the progress of each vehicle throughout the day, updating customers frequently
• Verifies that the final invoice reconciles with work performed on the repair order
• Explains all completed work and charges to customers

Benefits

• Weekends Off
• High volume, highly productive shop
• Clean and professional work environment
• 401(K)
• PTO
• BCBS for employees and eligible family members (PPO or HMO)
• Dental
• Vision
• Collaborative, family environment
• Promote from within the culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed