Service Advisor

Lithia & Driveway • Plymouth, MI

29d

About The Position

Suburban Cadillac of Plymouth is seeking an experienced Service Advisor to manage customers’ service experiences from start to finish. The role involves managing repair orders, setting accurate expectations, and serving as the link between customers and technicians. The dealership describes its service team as professional and supportive and offers training, career development, and advancement opportunities.

Requirements

• Proven experience as a Service Writer or Service Advisor.
• Strong customer service and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Solid understanding of automotive systems and repair terminology.
• Valid driver's license and clean driving record.
• High school graduate or equivalent.
• At least 18 years old.

Nice To Haves

• Background as an automotive technician.

Responsibilities

• Initiate service and repair orders based on customer concerns and vehicle performance.
• Verify warranty and service contract coverage.
• Build accurate repair estimates that include labor, parts, and deductibles.
• Communicate service needs clearly to customers and technicians.
• Keep customers informed about repair status, costs, and service timelines.
• Administer manufacturer warranties for eligible repairs.
• Maintain detailed and up-to-date customer records.
• Promote current service specials and build long-term customer relationships.

Benefits

• Competitive pay and benefits package.
• Medical, dental, and vision plans.
• Paid holidays and PTO.
• Short- and long-term disability.
• Paid life insurance.
• 401(k) retirement plan.
• Employee stock purchase plan.
• Lithia Learning Center.
• Vehicle purchase discounts.
• Wellness programs.
• Ongoing training, career development, and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED