Service Advisor

Bill Collins Ford•Louisville, KY

3d•Onsite

About The Position

We are looking for a Service Advisor to join our team. Responsibilities include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled. Dealership experience is NOT required. We've seen great success from advisors coming from the aftermarket space.

Requirements

High school diploma or equivalent
Past experience as a service advisor, assistant lane manager or service consultant
Dealership experience is NOT required, we encourage aftermarket professionals to apply.
Ability to identify the problem quickly
Proven record of achieving exceptional customer satisfaction
Computer skills and willingness to learn new programs
Ability to learn new technology and repair and service procedures and specifications
Ability to lift 50 pounds and work on your feet for extended periods of time
Ability to work in a fast-paced environment
Positive, friendly attitude

Responsibilities

Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers