Service Advisor

Preston Hyundai of Boardman•Boardman Township, OH

71d•Onsite

About The Position

Preston Auto Group is looking for a Service Advisor who is an expert in the art and science of customer service. This role acts as the liaison between customers and service technicians, making sure every guest feels welcome and confident that their vehicle is in good hands. As a Service Advisor, you'll be the face of our service department — greeting guests, scheduling appointments, and translating repair needs between customers and techs. This role is a great fit for someone with strong people skills who can build trust, sell with integrity, and keep customers informed every step of the way.

Requirements

Strong customer service and communication skills
Ability to multitask in a fast-paced service environment
Sales ability with a low-pressure, high-integrity approach
Automotive service or advisor experience preferred

Responsibilities

Greet service department customers promptly and courteously
Listen to customers and clearly translate repair needs to technicians
Upsell additional services using low-pressure, high-integrity methods
Provide accurate repair and maintenance estimates
Adhere to policies on vehicle care and operation
Follow up on each repair and keep customers informed of progress
Sell and manage extended warranties
Inspect repair quality and ensure all work is complete
Notify customers when vehicles are ready for pickup
Review and explain repairs and associated costs with customers
Handle minor customer concerns and complaints
Keep the Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards