Service Advisor

Lithia & Driveway•Ramsey, NJ

33d•$70,000 - $120,000

About The Position

MINI of Ramsey is hiring Service Advisors at all experience levels. This is a fast-paced, performance-driven role in the dealership’s Service Department, serving as the liaison between customers and technicians. Compensation is performance-based, with estimated annual earnings ranging from $70,000 to $120,000, depending on experience and performance. The position is part of Lithia & Driveway, a Fortune 200 company with more than 300 dealerships nationwide.

Requirements

At least 2 years of Service Advisor experience in a private, franchise, or dealership setting.
Be a team player who prioritizes customer experience and satisfaction.
Be process-driven and detail-oriented, with strong accountability and a sense of urgency.
Have solid automotive service knowledge.
Have an acceptable driving record and a valid driver's license in the state of residence.
Be a high school graduate or equivalent.
Be at least 18 years old.

Nice To Haves

Technician background.

Responsibilities

Serve as the communicator and liaison between the customer and technician.
Develop estimates by costing materials, supplies, and labor, and calculating customer payments, including deductibles.
Write accurate, profitable, and complete repair orders based on customer needs and technician recommendations.
Present inspection results confidently to close work, build value, and maximize customer-pay work.
Drive strong customer-pay labor per repair order and gross performance.
Control timelines, approvals, and expectations.
Maintain exceptional customer satisfaction index (CSI), retention, and revenue metrics.

Benefits

Medical, dental, and vision plans.
Paid holidays and PTO.
Short- and long-term disability.
Paid life insurance.
401(k) retirement plan.
Employee stock purchase plan.
Lithia Learning Center.
Vehicle purchase discounts.
Wellness programs.
Short-term and/or long-term incentives, including commission based on individual sales and gross profit and bonuses based on individual manufacturer approvability, customer-pay labor per repair order, and flat-rate hours.