Service Advisor

Marin Subaru • San Rafael, CA

19d • $2,929 - $12,000

About The Position

Sunwise Automotive Group is hiring an experienced Service Advisor to join its Marin Subaru team. The company describes itself as a progressive, fast-paced, growing automotive group focused on premium customer experience, teamwork, and professionalism. The Service Advisor will thoughtfully assess guests’ wants and needs in the service department and use current technologies to help deliver solutions and customer satisfaction.

The position oversees service orders and the Drive Lane, supports customers throughout their service experience, coordinates work among technicians, communicates repair and maintenance timelines, and helps resolve customer questions and complaints. Compensation is hourly with monthly commission and may also include a production bonus. The stated monthly pay range is $2,929.33–$12,000. Hiring includes a post-offer background check and drug screening.

Requirements

• At least 2–3 years of experience.
• Excellent follow-through skills.
• Broad knowledge of new-vehicle technologies and mechanical operations.
• Strong communication skills.
• A consistent record of service and sales success.
• A strong record of positive customer satisfaction results.
• Ability to analyze, solve problems, and multitask.
• Team-oriented and self-motivated.
• Valid driver's license and clean driving record.

Nice To Haves

• Highline dealership experience preferred.
• Experience with CDK preferred.

Responsibilities

• Establish and maintain positive customer relationships and loyalty to encourage repeat and referral business.
• Oversee service orders and the flow of the Drive Lane, ensuring customers receive prompt, courteous, and effective service.
• Provide concierge support for owner inquiries by phone or in person.
• Oversee warranty-claim administration and the training and supervision of the service department.
• Distribute work efficiently among technicians.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Clearly communicate repair and maintenance timelines to customers.
• Follow up with customers by phone or email about changes to estimates or pickup times.
• Resolve customer complaints and questions.

Benefits

• Competitive wages.
• Professional, fun, and friendly work environment with supportive management.
• Paid time off.
• Paid holidays.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Career growth and advancement opportunities.
• Paid life insurance.
• Flexible Spending Accounts.
• 401(k) with employer match.
• Employee discounts on vehicle purchases, parts, and service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed