Service Advisor
About The Position
Join Our Team as a Mercedes-Benz Service Advisor Are you passionate about luxury vehicles and dedicated to delivering a five-star customer experience? We are seeking a highly professional Mercedes-Benz Service Advisor to act as the vital link between our elite clientele and our master technicians. In this role, you will embody the Mercedes-Benz ethos of "The Best or Nothing." You will greet guests, accurately document vehicle concerns, perform walk-around inspections, and consult with technicians to develop precise repair estimates. Translating complex technical diagnostics into clear, transparent recommendations for clients will be your daily priority. You will proactively manage repair workflows, verify warranty coverage, and sell manufacturer parts and routine maintenance schedules to maximize vehicle longevity and drive outstanding Customer Satisfaction Index (CSI) scores.
Requirements
- 2+ years of automotive service advisor experience (luxury or Mercedes-Benz brand preferred)
- Exceptional communication, organizational talent, and professional demeanor
- Familiarity with dealership management systems (DMS) and warranty procedures
Responsibilities
- Greet guests
- Accurately document vehicle concerns
- Perform walk-around inspections
- Consult with technicians to develop precise repair estimates
- Translate complex technical diagnostics into clear, transparent recommendations for clients
- Proactively manage repair workflows
- Verify warranty coverage
- Sell manufacturer parts and routine maintenance schedules
Benefits
- Comprehensive medical benefits
- Ongoing brand training
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
