Service Advisor

Castle Volkswagen of Schaumburg•Schaumburg, IL

25d

About The Position

Castle VW of Schaumburg is hiring a Service Advisor to manage the service-drive workflow and provide prompt, professional, friendly customer service. The advisor owns the customer experience from check-in through vehicle delivery, answers questions about vehicle concerns, warranties, and repairs, and helps ensure technician time is used efficiently. This role works closely with the shop and supports strong customer satisfaction.

Requirements

At least 2 consecutive years of previous Service Advisor or Service Writer experience.
Fantastic communication skills with customers.
Professional, well-groomed personal appearance.
Consistent record of service and sales success.
Strong record of positive customer satisfaction results.
Team-oriented and self-motivated.
Able to work with little supervision.
Clean driving record and valid driver’s license.

Responsibilities

Manage the flow of the service drive.
Guide the customer experience from check-in to delivery.
Answer customer questions about vehicle concerns, warranties, and repairs.
Help ensure technician time is used efficiently.
Work closely with the shop.
Maintain strong customer satisfaction scores.

Benefits

401(k) with company match
Major medical insurance, with 50% of the employee premium paid
Dental insurance options
Vision insurance options
Voluntary benefits, including accident, critical illness, and disability coverage
Life insurance
Paid time off
Employee vehicle purchase discounts
Career advancement opportunities
Employee wellness resources, including EAP, health, legal, and financial resources