Service Advisor
About The Position
Toyota of Surprise, a Penske Automotive Group dealership, is seeking an automotive Service Advisor to deliver exceptional customer experiences. The Service Advisor serves as the liaison between customers and the service department by scheduling appointments, reviewing service histories, explaining vehicle maintenance and repairs, and providing accurate cost estimates. The role emphasizes customer service, clear communication, technical knowledge, quality, and achieving monthly goals. Compensation is based on production or sales; stated wage ranges are estimates and are not guaranteed, and the minimum is Arizona state minimum wage.
Requirements
- Genuine interest in providing an exceptional customer experience.
- Friendliness, enthusiasm, reliability, and a positive team-player attitude.
- Excellent communication, interpersonal, organizational, and listening skills.
- Strong work ethic and ability to work in a fast-paced, results-driven environment.
- Ability to take direction from multiple employees and prioritize work.
- Ability to work well in a team environment.
- Knowledge of automotive systems, tools, and repair processes.
- Outstanding attention to detail and commitment to quality.
- Ability to use technical reference materials and manuals in written and online formats.
- Ability to communicate technical terms to a non-technical audience.
- Effective time management and ability to prioritize.
- High school diploma or equivalent, or an equivalent combination of education and experience.
- Valid driver's license.
- Ability to wear required safety and health personal protective equipment, including a respirator, as recommended by the equipment manufacturer.
Nice To Haves
- Prior experience in a service department.
Responsibilities
- Schedule service appointments and review customers’ vehicle service histories.
- Explain vehicle maintenance and repair needs to customers and provide accurate cost estimates.
- Help customers understand and approve maintenance requirements, repair orders, and estimates.
- Communicate with customers professionally, clearly, accurately, and courteously.
- Prioritize work, follow processes, and maintain quality and safety.
- Work toward challenging monthly goals and contribute to dealership growth.
Benefits
- Medical, dental, and vision care options.
- 401(k) savings and retirement plan with company match.
- Training, resources, and opportunities for career growth and advancement.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
