Service Advisor

QUIRK AUTOMOTIVE GROUP•Braintree, MA

26d•$60,000 - $1,000,000•Onsite

About The Position

Quirk Auto is seeking a Service Advisor to join its busy service department at Quirk Highline Genesis in Braintree, Massachusetts. The role involves supporting customers throughout the vehicle service process, from greeting them and documenting their concerns to explaining repair estimates and keeping them informed about progress and any changes. The advisor also helps customers understand vehicle maintenance needs and follows dealership safety procedures. The position is full-time and performed in person. Pay is listed as $60,000–$100,0000 per year.

Requirements

Excellent interpersonal skills.
A positive attitude and strong willingness to learn.
Excellent computer skills.
Experience managing and organizing work time and work-related activities.

Nice To Haves

Prior sales experience is preferred but not required.
A high school diploma or college degree is preferred but not required.

Responsibilities

Greet customers in a timely and friendly manner.
Write repair orders and explain charges.
Conduct vehicle walk-arounds and document customer concerns.
Prepare complete and accurate written cost estimates for labor and parts.
Check repair progress throughout the day.
Contact customers about changes to estimates or impacts to timing.
Maintain strong customer satisfaction.
Advise customers on vehicle care and the value of maintenance in accordance with manufacturer specifications.
Follow Quirk safety policies and procedures, and immediately report accidents to a manager or supervisor.

Benefits

Health insurance.
Dental and vision insurance.
401(k).
Long-term disability insurance.
Life insurance, including a basic $20,000 life insurance and AD&D policy at no cost to the employee.
Critical illness insurance.
Paid sick time after 90 days.
Vacation after one year.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume