Ford Service Advisor
About The Position
Kendall Auto Group is seeking a Service Advisor to join their Service team at Vancouver Ford. This role involves being the primary point of contact for customers in the service department, ensuring customer satisfaction and building lifelong service relationships. The position operates in a fast-paced environment and requires strong customer service, time management, work ethic, and communication skills. The Service Advisor will identify and sell vehicle repairs and maintenance, verify work performed, make educated recommendations based on vehicle history, manage customer information, and communicate with customers via phone, email, and chat.
Requirements
- High level customer service experience
- Ability to demonstrate time management
- Strong work ethics
- Strong communication skills
- Ability to make recommendations and prioritize items in order of importance
- Valid driver's license
- Good driving record
Nice To Haves
- Knowledge of automobile repair and maintenance
- 2 years of service writing experience
Responsibilities
- Interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance
- Verifying work was properly performed and diagnosed
- Researching vehicle history to make educated recommendations
- Inputting and maintaining customer information
- Completing work tasks in an efficient and organized manner
- Using telephone, email, and chat systems to communicate with customers
- Scheduling service appointments
Benefits
- Competitive pay plan with no cap on earnings
- Substantial bonus program
- Career path development opportunities
- Competitive paid time off
- Shop Manager on-site for assistance
- Fair dispatching and teamwork environment
- Large loyal customer base
- Experienced and loyal service technicians
- Clean/Safe shop with the equipment you need
- Discounts on parts, service and vehicle purchases for you and your immediate family
- Medical, Dental and Vision insurance
- Paid Life insurance
- 401(k) plan with Fidelity
- Accident and Illness supplemental plans
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
