Ford Service Advisor

Kendall Dealership Holdings•Anchorage, AK

1d•Onsite

About The Position

Kendall Auto Group is seeking a Service Advisor to join their Service team at Kendall Ford Lincoln of Anchorage. This role involves being the primary contact for customers in the service department, aiming to build lifelong service relationships. The position requires excellent customer service, time management, strong work ethics, and communication skills. The ideal candidate can make recommendations and prioritize repairs for customers in a fast-paced, dynamic environment.

Requirements

High level customer service experience.
Demonstrated time management skills.
Strong work ethics.
Strong communication skills.
Ability to make recommendations and prioritize items in order of importance for customers.
A valid driver's license.
A good driving record.

Nice To Haves

Knowledge of automobile repair and maintenance.
2 years of service writing experience.

Responsibilities

Interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance.
Verifying work was properly performed and diagnosed.
Researching vehicle history to make educated recommendations.
Inputting and maintaining customer information.
Completing work tasks in an efficient and organized manner.
Using telephone, email, and chat systems to communicate with customers.
Scheduling service appointments.

Benefits

Competitive pay plan with no cap on earnings.
Substantial bonus program.
Career path development opportunities.
Competitive paid time off and paid personal leave.
Shop Manager on-site for assistance.
Fair dispatching and teamwork environment.
Large loyal customer base.
Experienced and loyal service technicians.
Clean/Safe shop with the equipment needed.
Discounts on parts, service and vehicle purchases for employee and immediate family.
Medical insurance.
Dental insurance.
Vision insurance.
Paid Life insurance.
401(k) plan with Fidelity.
Accident and Illness supplemental plans.