Ford Service Advisor

Lithia & Driveway•Norfolk, VA

21h•Onsite

About The Position

Priority Ford in Norfolk, VA is seeking a motivated Service Advisor to serve as the crucial link between customers and the service department. This role is ideal for a driven, organized professional eager to advance their career in the automotive industry. Priority Ford is part of the Lithia & Driveway (LAD) family, recognized as one of the largest and fastest-growing automotive retailers in the nation, boasting over 300 locations. Lithia, through its innovation with Driveway, is actively transforming the car-buying and ownership experience. This affiliation offers significant opportunities for career advancement, stability, and long-term growth within a company that invests in its employees' futures and is at the forefront of automotive retail.

Requirements

Strong communication and customer service skills
Ability to multitask and stay organized in a high-volume environment
Basic understanding of automotive systems and services
Positive attitude and team-first mindset
High School graduate or equivalent
18 years or older required
Ability to work in a drug free workplace

Nice To Haves

Prior Ford experience is a plus

Responsibilities

Greet customers and provide a top-tier service experience from start to finish
Accurately write service repair orders and communicate vehicle concerns
Coordinate with technicians to ensure timely and quality repairs
Keep customers informed on progress, timelines, and recommended services
Upsell maintenance and repair services ethically and effectively
Deliver a seamless, professional experience that builds long-term customer loyalty