Ford Service Advisor

Lithia & Driveway•Norfolk, VA

18h•Onsite

About The Position

Priority Ford in Norfolk, VA, part of the Lithia & Driveway (LAD) family, is seeking a motivated Service Advisor. This role serves as the primary link between customers and the service department in a fast-paced automotive environment. Lithia & Driveway is one of the largest and fastest-growing automotive retailers in North America, with over 300 locations, and is listed on the Fortune 500 (NYSE: LAD). The company is committed to innovation through Driveway, aiming to redefine the car-buying and ownership experience and offers significant opportunities for career advancement, stability, and long-term growth. The Service Advisor will be responsible for providing a top-tier service experience, accurately writing repair orders, coordinating with technicians, keeping customers informed, and ethically upselling services to build long-term customer loyalty. Priority Ford Norfolk emphasizes a workplace that fosters growth and opportunities to 'Earn Customers for Life' by focusing on an improved customer experience, whether in person, online, or both.

Requirements

Strong communication and customer service skills
Ability to multitask and stay organized in a high-volume environment
Basic understanding of automotive systems and services
Positive attitude and team-first mindset
High School graduate or equivalent, 18 years or older required
Drug free workplace

Nice To Haves

Prior Ford experience is a plus

Responsibilities

Greet customers and provide a top-tier service experience from start to finish
Accurately write service repair orders and communicate vehicle concerns
Coordinate with technicians to ensure timely and quality repairs
Keep customers informed on progress, timelines, and recommended services
Upsell maintenance and repair services ethically and effectively
Deliver a seamless, professional experience that builds long-term customer loyalty