Service Advisor - Minnetonka Ford

Morrie's Auto Group•Minnetonka, MN

1d•Onsite

About The Position

Morrie's Auto Group is one of the fastest growing privately-owned dealership groups in the Midwest, with a comprehensive portfolio of OEM brands and many stores across Minnesota, Wisconsin, and Michigan. As a leading auto retailer, the company strives to be the preferred and trusted provider for its team members and customers, and is committed to growing and training career-oriented employees into management roles within the company.

Requirements

Problem solving skills
Strong verbal and written communication skills
Professional personal presentation
Strong organizational skills

Nice To Haves

CDK experience preferred but not required

Responsibilities

Greet customers, listen to the description of the problem, obtain customer and vehicle information
Inspect all vehicles for bodywork, notify the customer if work is needed
Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicle's work will be completed
Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacture's specifications, using maintenance menus
Handle minor customer complaints and misunderstandings
Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised
Handle telephone inquiries and return phone messages promptly
Deliver vehicles to customers and answer any questions, review work performed and explain charges and coverage
Refer leads and prospects for vehicle sales to the new and pre-owned sales departments
Assist the service manager as necessary
Follow company safety procedures to avoid exposure to fumes, dirt, dust and harsh chemicals