Ford Service Advisor

Bob Bell Ford Hyundai•Glen Burnie, MD

3h•Onsite

About The Position

Bob Bell Ford in Glen Burnie, MD, has an opening for a Service Advisor. Bob Bell Automotive Group is a fast-growing, family-owned dealership that strives to make every customer a customer for life. They believe happy employees make happy customers and reward individuals who are ready to work hard and stay motivated. Every employee is critical to the company's success, and the dealership is committed to delivering award-winning service and value to the community.

Requirements

Proven record of achieving exceptional Customer Satisfaction
Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must
Above average energy level
A desire for a long term career with a growing organization
Personal and professional integrity

Nice To Haves

ADP computer experience a plus

Responsibilities

Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend needed maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and updating customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers