Ford Service Advisor

AutoFair Automotive Group•Manchester, NH

2d•Onsite

About The Position

AutoFair Ford is seeking a Service Advisor to join our team. We offer the best hours in the service department and the opportunity to make life-changing money for top performers. If you have a proven track record of top performance and are looking for a dealership that values its employees, apply today to join our busy, well-established, family-oriented service team.

Requirements

Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Military experience welcomed but not necessary
Able to work with little supervision
Clean driving record and valid driver's license

Responsibilities

Oversee service orders and flow of Drive Lane.
Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Ensure the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Maintain Customer Happiness scores at or above company standards.
Assist in diagnosing vehicle problems; order parts and tools as necessary.
Oversee administration of warranty claims as well as training and supervising of service department.
Set schedules and assigns tasks to service department employees.
Reinforces company policies and adheres to company standards.
Encourages compliance with applicable laws and regulations.
Maintain good working relationship with factory(s) and foster positive employee relations.
Collaborate with upper management to make service department hiring and discipline decisions.

Benefits

High earning potential with performance-based compensation that is extremely favorable to top performers
Aggressive & Rewarding Compensation Package
Strong technicians and advisors throughout the organization
Medical, Dental, Vision, Life and Disability
401 K Plan with company match
Paid vacation
Growth opportunities
Paid Training
Team based environment
Employee vehicle purchase plans
Long term job security
Health and wellness
Flexible Work Schedule
Discounts on products and services