Service Advisor (Ford)

Fox Ford•Grand Rapids, MI

4d•Onsite

About The Position

Join us as a Full-Time Service Advisor at Fox Ford in Grand Rapids, MI where you will engage with a dynamic team focused on providing exceptional service while enjoying an energetic atmosphere. Here, every day brings new challenges, transforming you into a problem solver and a trusted advisor for our valued clients. Onsite, you'll be at the heart of the action, collaborating closely with colleagues and customers alike. Your contributions will directly impact customer satisfaction and drive excellence in all we do. You will be offered great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, and Employee Discounts. Join a forward-thinking culture! What it's like to be a Service Advisor at Service Advisor As a Service Advisor at Fox Ford, your day-to-day expectations revolve around providing exemplary customer service and ensuring a seamless service experience. You'll greet customers with enthusiasm and identify their needs, all while maintaining a friendly rapport. Daily tasks include scheduling appointments, accurately documenting service requests, and communicating effectively between customers and our skilled technicians. You'll manage the flow of information, keeping clients updated on their vehicle status and discussing recommendations for services and repairs. In addition, you'll maintain a clean and organized workspace, uphold safety standards, and embrace our commitment to integrity by providing honest and transparent advice. Collaborating with team members and contributing to a high-performance environment are essential, as is your proactive approach to problem-solving.

Requirements

Excellent communication skills (listening and articulating solutions clearly and effectively).
Customer-centric mindset.
Strong problem-solving abilities.
Detail-oriented approach.
Ability to multitask efficiently while maintaining a friendly demeanor.
Embody core values of humility, integrity, and excellence.

Responsibilities

Greet customers with enthusiasm and identify their needs.
Maintain a friendly rapport with customers.
Schedule appointments.
Accurately document service requests.
Communicate effectively between customers and technicians.
Manage the flow of information and keep clients updated on their vehicle status.
Discuss recommendations for services and repairs.
Maintain a clean and organized workspace.
Uphold safety standards.
Provide honest and transparent advice.
Collaborate with team members.
Contribute to a high-performance environment.
Proactively approach problem-solving.