Service Advisor
North Seattle Auto Partners, LLC d/b/a BMW of Lynnwood•Lynnwood, WA
•$50,000 - $120,000•Onsite
About The Position
BMW of Lynnwood is looking for multiple skilled Service Advisors to join their growing team. As a Service Advisor, you will be the primary point of contact for guests throughout the service process, ensuring a premium experience consistent with the BMW brand. This role requires translating complex repair information into clear communication, coordinating with technicians and parts departments, and identifying additional service recommendations. The ideal candidate will have a hospitality mindset and a commitment to professionalism and expertise.
Requirements
- 1+ year of service advisor experience in a franchised dealership -- required
- Valid driver's license with a clean driving record
- A hospitality mindset -- you treat every guest interaction like it matters, because it does
Nice To Haves
- BMW or European brand experience strongly preferred -- familiarity with BMW service processes and systems is a real advantage
- Track record of strong CSI and NPS scores and repeat guest relationships
- Reynolds & Reynolds or CDK experience preferred
- Clear, composed communicator who builds trust quickly and keeps technicians and managers aligned
- Able to manage high volume accurately without losing attention to detail or the guest experience
Responsibilities
- Serve as the primary point of contact for guests throughout the service process -- from write-up to delivery
- Translate complex repair information into clear, confident communication that earns trust and sets accurate expectations
- Build precise estimates, commit to realistic timelines, and follow through on every promise made to the guest
- Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule
- Identify and present additional service recommendations that protect guest safety and vehicle performance
- Deliver a premium pickup and delivery experience consistent with the BMW brand standard
- Maintain accurate records in the DMS and uphold all documentation and compliance standards
- Represent BMW of Lynnwood with the professionalism, expertise, and genuine hospitality the brand demands
Benefits
- Medical, dental, and vision insurance
- Life insurance and supplemental coverage options
- Paid time off and paid holidays
- Paid BMW manufacturer and product training
- Employee vehicle purchase and service discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
