Service Advisor

KENWORTH OF PA • Silver Spring Township, PA

26d • $60,000 - $70,000

About The Position

The Service Advisor communicates with service customers to determine the nature of mechanical problems, secures customer approval before repairs, explains cost estimates, and provides approximate completion times. The role handles minor customer complaints and misunderstandings, tracks repair-order progress throughout the day, and contacts customers by telephone when estimates or promised completion times change. The Service Advisor also coordinates work assignments for service technicians.

Requirements

• Demonstrated customer service skills.
• Excellent verbal and written communication skills.
• Enthusiastic demeanor in a fast-paced environment.
• Solid computer skills, including Microsoft Office programs.

Nice To Haves

• Previous medium/heavy-duty truck service or automobile service advisor/writer or mechanic experience is highly desirable.
• A current CDL is a plus.

Responsibilities

• Communicate with service customers to determine the nature of mechanical problems.
• Secure customer agreement before repairs and explain cost estimates and approximate completion times.
• Handle minor customer complaints and misunderstandings.
• Follow up on the progress of each repair order during the day.
• Contact customers by telephone regarding changes to estimates or promised completion times.
• Coordinate work assignments for service technicians.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed