Service Advisor
About The Position
Audi Fort Lauderdale is seeking a dedicated Service Advisor to serve as the link between customers and technicians. The role focuses on delivering outstanding customer service, understanding vehicle performance problems and service requests, and ensuring customers and technicians clearly understand the needed and recommended work. The Service Advisor verifies warranty and service-contract coverage, develops estimates, prepares and enters repair orders, maintains customer records, administers qualifying manufacturer warranties, and keeps customers informed about service specials, completion times, and expenses. The position requires a high school graduate or equivalent and applicants to be at least 18 years old. The employer is a drug-free workplace and is committed to equal employment opportunity.
Requirements
- High school graduate or equivalent.
- At least 18 years old.
- A team player focused on providing exemplary customer service.
- Basic mechanical understanding of an automobile.
- Acceptable driving record and a valid driver's license in the state of residence.
Nice To Haves
- Previous Service Advisor experience.
- Prior experience as an automotive technician.
Responsibilities
- Initiate automotive services and repairs by identifying vehicle performance problems and customer service requests.
- Verify warranty and service-contract coverage.
- Develop estimates by costing materials, supplies, and labor and calculating customer payments, including deductibles.
- Prepare repair orders, obtain approval signatures, and enter repair orders into the service database system.
- Maintain customer records.
- Act as the communicator and liaison between customers and technicians, ensuring each understands the customer's needs and the needed or recommended service and repairs.
- Communicate additional repair and service needs to customers based on vehicle inspections.
- Administer the manufacturer warranty for qualifying vehicle repairs.
- Keep customers informed about service specials, completion times, and service expenses.
Benefits
- Competitive pay
- Medical, dental, and vision plans
- Paid holidays and PTO
- Short- and long-term disability
- Paid life insurance
- 401(k) retirement plan
- Employee stock purchase plan
- Lithia Learning Center
- Vehicle purchase discounts
- Wellness programs
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
