Service Advisor

Hendrick Automotive Group•Cadillac, MI

About The Position

The Service Advisor is responsible for selling, identifying, and documenting service, maintenance, and repair work for customers, as well as scheduling the work to be performed. The role works with customers and technicians to identify maintenance needs, advises customers about necessary and recommended services, offers additional services and repairs, estimates parts and labor costs, and explains itemized estimates. The position has no direct supervisory responsibilities. Duties are generally performed in the service area and may include road-testing customer vehicles, inspecting vehicles, and moving throughout the Service Department to convey information between customers and service technicians. The role frequently interacts with customers, the service manager, technicians, and employees from other dealership departments. The employee may be exposed to noise, vibration, exhaust fumes, and other service-repair conditions. The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays. The job description may be revised at the company’s discretion, and the employee may be assigned other duties or responsibilities by a supervisor.

Requirements

High school diploma.
Three to five years of desired work experience.
Previous experience in the automotive or customer service industries.
Working knowledge of vehicle mechanical operations.
Excellent interpersonal, customer service, and organizational skills.
Valid driver’s license.
Intermediate skills in Microsoft Office products.
Ability and knowledge to use the Dealership Management System and other web-based applications used for operations.
Ability to understand and follow instructions and communicate effectively with customers and company personnel.
Ability to read and comprehend instructions, correspondence, and memos, and present information effectively in one-on-one and small-group situations.
Ability to add, subtract, multiply, and divide.
Ability to apply common-sense understanding to instructions and deal with standardized situations.
Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with medical conditions.

Responsibilities

Work with customers and technicians to identify required maintenance.
Advise customers on necessary and recommended services.
Offer additional services and repairs to customers.
Calculate the cost of replacement parts and labor to restore vehicles to the condition specified by customers.
Estimate the cost of mechanical, electrical, or other repairs.
Enter itemized estimates on service orders and explain estimates to customers.
Schedule customer appointments and service work.
Meet dealership standards for repair and order production.
Maintain CSI at or above company standards.
Maintain an organized, clean, and safe work area.
Participate in required training.
Accurately record all hours worked in the company timekeeping system.
Follow Safeguards rules and regulations.
Demonstrate the company’s Core Values and comply with company policies and procedures.
Observe applicable federal, state, local, and company safety rules and regulations.
Perform other duties as assigned.