Service Advisor

Swickard Ravenna, LLC, d/b/a Volvo Cars of Seattle • Seattle, WA

40d • $60,000 - $100,000 • Onsite

About The Position

This role serves as the primary point of contact for guests throughout the service process, from initial write-up to vehicle return. The Service Advisor will translate technical repair findings on Volvo's evolving platform, including EV and PHEV systems, into clear and confident guest communication. Responsibilities include building precise estimates, committing to realistic timelines, coordinating with technicians and parts departments, identifying additional service recommendations, and delivering a consistent, professional Volvo-standard guest experience. Accurate record-keeping in the DMS and adherence to all documentation and compliance standards are also key.

Requirements

• 1+ year of service advisor, hospitality, or guest-facing sales experience preferred
• Clear, composed communicator -- straightforward, knowledgeable, and follows through
• Highly organized with strong attention to detail
• Self-motivated with a genuine drive to build a long-term book of returning guests
• Comfortable with DMS platforms or quick to learn them
• Valid driver's license with a clean driving record

Nice To Haves

• Candidates from luxury hospitality, high-end retail, or comparable backgrounds encouraged to apply
• Volvo or European brand service advisor experience a strong plus
• Familiarity with Volvo's ownership community, service culture, and the brand's growing electrified platform is a meaningful advantage

Responsibilities

• Serve as the primary point of contact for guests throughout the service process -- from write-up through vehicle return
• Translate technical repair findings on Volvo's evolving platform -- including EV and PHEV systems -- into clear, confident guest communication that earns authorization through honest recommendations
• Build precise estimates, commit to realistic timelines, and follow through on every promise made
• Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule
• Identify and present additional service recommendations that protect guest safety and vehicle performance
• Deliver a consistent, professional Volvo-standard guest experience that keeps owners returning to this store
• Maintain accurate records in the DMS and uphold all documentation and compliance standards

Benefits

• Paid Volvo manufacturer and product training
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Clear career path -- strong advisors grow into senior advisor and service management roles at Swickard
• Employee vehicle purchase and service discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed