Service Advisor - Ron Craft Chevrolet Cadillac

Sonic Automotive•Baytown, TX

81d•$75,000 - $175,000•Onsite

About The Position

The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers. This role involves interacting with customers, providing cost estimates, ensuring repairs are completed efficiently, and maintaining high customer satisfaction.

Requirements

2+ years of experience in a dealership position.
Knowledge of vehicle mechanical operations.
High school diploma or equivalent.
Ability to read and comprehend instructions and information.
Ability to maintain a professional personal appearance.
Excellent oral and written communication skills.
Must be authorized to work in the U.S.
Comfortable submitting to pre-employment requirements.

Nice To Haves

Previous experience in a sales-based dealership role.
ASE certification preferred.

Responsibilities

Schedules service appointments and obtains customer and vehicle data prior to arrival when possible.
Greets customers in a timely and friendly manner.
Provides complete and accurate written cost estimates for labor and parts, and establishes a "promised time" for repairs.
Monitors repair progress, contacts customers about any changes to the estimate or promise time, explains cost and time requirements, and obtains authorization for additional repairs.
Performs test drives or refers to a test technician as necessary.
Maintains Customer Satisfaction Index rating at least comparable to the manufacturer, zone, or branch average.
Advises customers on vehicle care and the importance of maintenance according to manufacturer specifications using maintenance menus.
Maintains a dealership-prescribed standard for "hours per customer repair order written."
Understands and follows federal, state, and local regulations, such as those governing the disposal of hazardous wastes and OSHA right-to-know.
Follows all company safety policies and procedures and immediately reports any accidents to a manager or supervisor.