Service Advisor

Lithia & Driveway•Ramsey, NJ

21d•Onsite

About The Position

Prestige Toyota of Ramsey is hiring a Service Advisor for an on-site position in Ramsey, New Jersey. The Service Advisor initiates automotive services and repairs, serves as the liaison between customers and technicians, and helps customers understand necessary and recommended service and repairs. The role reports to the Service Manager. The estimated annual earnings range is $75,000–$150,000, with compensation potentially including commissions and incentives.

Requirements

High school graduate or equivalent; must be at least 18 years old.
Valid driver's license in the state of residence and an acceptable driving record.
Basic mechanical understanding of an automobile.
Team player focused on providing exemplary customer service.

Nice To Haves

Previous Service Advisor experience is preferred.
Three or more years of experience as an automotive technician is preferred.

Responsibilities

Initiate automotive services and repairs.
Review vehicle performance problems and service requests, verify warranty and service contract coverage, and develop estimates.
Write repair orders, obtain approval signatures, enter repair orders into the service database, and maintain customer records.
Communicate customer needs to technicians and explain needed and recommended services and repairs to customers.
Estimate materials, supplies, and labor costs and calculate customer payments, including deductibles.
Communicate additional repair and service needs based on vehicle inspections.
Administer manufacturer warranties for qualifying vehicle repairs.
Keep customers informed about service specials, completion times, and service expenses.