Service Advisor

Bob Johnson Auto Group • City of Rochester, NY

35d • $42,000 - $100,000 • Onsite

About The Position

Bob Johnson Imports is seeking a customer-focused, team-driven professional to join their Award-Winning Service Team. The company lives by core values of Teamwork, Integrity, Drive, and Personal Improvement. Previous Service Advisor experience is preferred but not required for the right candidate. This role is part of one of the busiest service drives in the region, offering unmatched earning potential, consistent workflow, and the opportunity to sharpen skills in a fast-paced, high-volume environment.

Requirements

• A customer-service mindset with strong communication skills
• Ability to multitask in a fast-paced, high-volume environment
• A positive, team-oriented attitude
• Strong organizational skills and attention to detail

Nice To Haves

• Previous Service Advisor experience
• Automotive experience

Responsibilities

• Greeting customers with professionalism and genuine care
• Listening to customer concerns and documenting vehicle issues clearly
• Scheduling appointments and managing the flow of work through the service department
• Writing accurate, detailed repair orders and recording technician notes
• Providing clear, honest estimates of time, cost, and labor
• Advising customers on routine maintenance and manufacturer-recommended services
• Acting as a reliable liaison between customers and technicians
• Monitoring repair progress and communicating updates throughout the day
• Contacting customers with any changes to timelines or estimates and securing approval for additional work
• Ensuring every customer leaves satisfied, informed, and confident in their service experience
• Maintaining high standards of professionalism, communication, and customer care

Benefits

• One of the best health care packages in the entire industry

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed